Shipping And Returns

Legal Disclaimer

By placing an order, you acknowledge and agree to our shipping and processing times. Once an order has been shipped, Confetti Committed Creations is not responsible for carrier delays, or lost, stolen, or damaged packages.

How Long It Takes

Once your mock-up is approved and paid, pieces are usually shipped within one to two weeks, because everything is personalized and made by hand.

Always put your event date on the order form. I will confirm the timing with you before you commit to anything, and if your party is sooner than that, ask anyway and I will tell you honestly whether I can make it happen.

If I Cannot Make The Date

If something means I cannot ship by the date we agreed, I will email you as soon as I know, with a new date and the choice of either waiting for it or cancelling for a full refund.

If you would rather cancel, you get everything back, and you do not have to ask me twice.

If I have to cancel an order myself for any reason, I will tell you straight away and refund you in full.

Shipping Is Included

Shipping within the United States is included in the price. Once your box goes out I forward the tracking information to you.

I am not tied to one carrier. I pick whatever looks most reliable and convenient for where you are.

I do not ship outside the United States.

Local Pickup

If you are near me, local pickup or delivery in the Aurora area can be arranged instead. Simply pick this option on the order form, and we will sort out all details by email.

Returns And Refunds

Every piece here is custom made to order, often with personalized details on it. These items cannot be resold or restocked. Finished orders cannot be returned and payments are not refundable once production has begun. Even those designs without personalized details are non-returnable and payments are non-refundable as each piece is custom made to order especially for you.

The mock-up process exists so you know exactly what you will be receiving. You see the design and approve it before any money exchanges hands, and you can ask for as many revisions as you need to be satisfied with your final product.

Changing Or Cancelling Before I Start

If you have paid, but I have not started cutting yet, email me. I will refund you in full. Please note that my time between payment and start of production is limited to ensure on-time deliveries for everyone.

Once I begin cutting pieces I cannot undo them. Please communicate with me as soon as possible if there is concern about final product outcome or financial concerns arise. I will do what I can to make it right, but refunds are not guaranteed.

Damaged Or Wrong Items

If your order arrives damaged, or it does not match the mock-up you approved, email within 3 days of it arriving with a photo if you can. I will do everything I can to make it right. Please see Terms for additional information regarding colors.

Shipping delays outside of my control are the one thing I cannot refund for, which is why I ask you for your event date up front and confirm timing before you pay.

Incorrect Addresses

Please ensure your shipping address is accurate on the invoice. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If the address provided on your tracking information does not match the address provided on the invoice, please reach out promptly and corrections will be arranged.

Questions

If anything here is unclear, just ask. Email is the best way to reach me.